Felicia Gaines
Owner and lead on the rota
Felicia started the company after her Army service. She takes the leak line one week in three and writes the estimate when a repair turns into a replacement.
Roof leaks · Huntsville and Madison County
Water coming in? Call the leak line.
Whoever is on call this week picks up, at any hour. We tell you what happens next, tarp the roof the same night when it is safe to climb, and send you a photo report to keep.
24/7
A person answers the leak line3
Leads, one week each on the rota14
People on the crews and in the office
Active leak?
Active leak? Here is what happens
Four steps, in the order they happen. Nights and weekends run the same four.
- 01Any hour
A person picks up
The leak line rings the lead on call. Tell us where the water is coming in and how fast. Text a photo if you can.
- 02Window set on the call
We give you a window
You get an arrival window before the truck leaves. After hours, the call-out rate is quoted on the phone first, and you can say no.
- 03Same night when safe
Tarp, if it is safe to climb
If the roof is dry enough and the wind is down, we tarp it and secure the opening. If not, we say so and come at first light.
- 04Within 24 hours
Photo report, then your call
A photo report goes to your phone: where the water got in, what we covered, and what the real fix is. Nothing is repaired until you say yes.
The report
What the photo report shows
You get one report per address. It is written so that an owner, a landlord or an insurer can read it without us in the room.
Where the water got in, photographed
What we covered, and with what
What the permanent repair is
After the tarp
Repair, replace or wait
The photo report tells you which. You see the photos before you see a price.
Repair
Most leaks are one small failure: a lifted flashing, a cracked vent boot, a nail that backed out. If that is all it is, that is all we fix.
Replace
If the shingles are brittle, or the deck under them is wet in many places, patching only moves the leak. We show you the photos and say so.
Wait
Some roofs can wait for a dry week. We say what to watch for, and when to call us again.
Alabama roofs
Fix it once: FORTIFIED roofs and the state grant
A rebuild after a storm can be a FORTIFIED Roof: a sealed deck, ring-shank nails and rated materials, checked by an independent evaluator who issues the certificate.
Alabama's Strengthen Alabama Homes program offers grants to eligible homeowners, and Alabama requires insurance companies to honor the certificate with a discount. Each company sets its own amount, and the program sets who qualifies.
A sealed roof deck
Ring-shank nails through the deck
An independent evaluator signs off
Questions
Before you call the leak line
Is the leak line really answered at night?
Yes. The lead on call picks up. If they are on a ladder, the call rolls to the next lead on the rota.
Does a night or weekend call cost more?
Yes. An after-hours call-out is billed at an after-hours rate. We tell you the rate on the phone before the truck leaves, and you can decline.
Will you tarp my roof tonight?
If the roof is dry enough, the wind is down and it is safe to climb, yes. If it is not, we do not go up. We tell you what to do inside, and we come at first light.
What does the photo report include?
Where the water got in, what we covered, photos of each, and what the permanent fix would be. It comes by text or email within 24 hours of the visit.
Can you cover my deductible?
No. The deductible stays with you. We photograph the damage and write an itemized estimate you can share with your insurer. We do not handle your claim.
How long does a roof last?
Architectural asphalt shingles run about 25 to 30 years, older 3-tab shingles about 15 to 20. North Alabama sun, hail and wind storms shorten that.
The rota
Three leads, one phone, a week each
The leak line goes to one lead a week. If they are up a ladder, it rolls to the next. Tasha runs the office line on weekdays and sends your photo report.
Victor Tamayo
Repair crew lead
Victor runs the repair truck. He traces the leak, tarps the roof and tells you what he found before he leaves the driveway.
Paul Hollis
Replacement crew lead
Paul leads the replacement crew. When a storm is on the way he checks which open roofs need covering before the rain gets there.
Tasha Ridley
Office and photo reports
Tasha books visits, sends the photo reports and writes up the estimates. She is on the office line from seven to five on weekdays.
Sample reviews
What callers say afterward
“Water was coming through the hallway ceiling at ten at night. Someone picked up on the second ring, and the tarp was on before midnight.”
Brenda S.Leak call-out, Madison
“The photo report came the next morning with the lifted flashing circled. The repair was that one piece and nothing else.”
Claire T.Flashing repair, Huntsville
“I manage six rental houses. One number, a photo report for each address, and an invoice I could forward to the owner.”
Amit P.Property manager, Huntsville
Sample reviews.
Where we work
Huntsville, Madison County and the towns around them
The yard is on Oakwood Avenue in north Huntsville. The leak line covers the whole list.
Madison County
- Huntsville
- Madison
- Hazel Green
- Harvest
- Toney
- Meridianville
- Gurley
- New Hope
- Owens Cross Roads
- Triana
Limestone County
- Athens
- Ardmore
- Elkmont
Marshall County
- Guntersville
- Albertville
We don't roof in Tennessee, south of Decatur, or past Albertville. If you're outside the line, we say so on the first call.
ZIP codes: 35801, 35802, 35803, 35805, 35806, 35810, 35811, 35816, 35749, 35756, 35758, 35759, 35750, 35748
Report a leak
Tell us about the leak
For water coming in right now, call the leak line instead of waiting for a form to be read.
Leak line(256) 555-0100
Text a photo(256) 555-0101
Hours
- Leak line
- Open 24 hours
- Monday – FridayToday
- 7 a.m. – 5 p.m.
- Saturday and SundayToday
- Leak line only